Ranking: 9.32/10
Professionals:
- Vast number of units and add-ons
- A number of premium options, together with voice-activated wall button
- The most effective in-home vary distance (1,300 toes)
- Lengthy battery life (5 days)
Cons:
- Costlier than different methods
In response, a Medical Guardian consultant mentioned, “The explanation prospects rave about Medical Guardian is due to our industry-leading buyer expertise. From the primary preliminary touchpoint with a life security marketing consultant all over to any interplay with our 24/7 Guardian Care Staff, our prospects and family members are handled to a normal of care that those closest to them would anticipate and want. To do that proper, all over, we don’t lower corners. Which suggests, that sure, we’re dearer than different choices in the marketplace, however we constantly discover that our prospects actually don’t remorse selecting to belief us in a number of the most important moments of their lives.”
Month-to-month value: $29.95 and up
System vary: 1,300 toes (Traditional)
Connection kind: Landline; AT&T cell
Fall detection: $10 per 30 days
Not solely does Medical Guardian supply a greater variety of units than most suppliers on this record, however the firm additionally presents a number of high quality add-ons to customise your medical alert system, together with fall detection, a caregiver app, real-time textual content and electronic mail caregiver notifications, a lockbox and wall buttons activated by contact or voice. The truth that Medical Guardian presents each dwelling and on-the-go units in addition to its spectacular array of add-ons earned Medical Guardian our decide for “Largest Product Selection.”
An additional testomony to the breadth of the Medical Guardian product line-up is the truth that the corporate presents the entire high 4 most necessary particular options in a medical alert system, based on a February 2022 Dwelling Media survey. The over 1,000 medical alert system customers we surveyed selected automated fall detection, GPS location monitoring, a cellular app for household and caregivers and voice recognition, respectively, as probably the most important particular options. In reality, the one particular characteristic our survey recognized that Medical Guardian doesn’t present is well being monitoring. The remaining — wearable units or smartwatch, calls or texts to emergency upon dispatch and every day check-in companies — Medical Guardian presents.
The corporate advertises 5 totally different methods: two for at dwelling and three for on the go. You’ll be able to improve to premium options like automated fall detection with all methods, and voice-activated, wall mounted-buttons with the house methods. All methods include entry to the MyGuardian portal and app.
Medical Guardian additionally has The Monitoring Affiliation’s (TMA) 5 Diamond Certification, which designates that the corporate’s monitoring middle staff have handed in depth coaching and are held to greater high quality requirements. TMA 5 Diamond Certification shouldn’t be a requirement, and solely about half of the suppliers on this record have the certification.
Medical Guardian is a bit pricier than different methods, so make sure that to check costs together with your funds. Under is a short abstract of every system, together with suggestions.
- Traditional Guardian: This Traditional Guardian is a house system designed for individuals who want to make use of a landline. It comes with the bottom station and a necklace or wristband — plus, a 1,300-foot vary.
- Dwelling 2.0: The Dwelling 2.0 presents a high-speed connection by way of Wi-Fi and LTE. It comes with the bottom station, a necklace or wristband and a 1,400-foot in-home vary — one of many longest within the {industry}.
- Cellular 2.0: The Cellular 2.0 is a cellular-based system that comes with a wearable base gadget (neck pendant or wrist button) and is good for adults searching for a medical alert system they will take anyplace. This gadget requires an extra tools cost.
- Mini Guardian: The Mini Guardian is a cellular-based system that’s very best for adults who need a smaller at-home and on-the-go gadget that’s light-weight and discreet. This gadget requires an extra tools cost.
- Energetic Guardian: If you would like a cellular-based gadget much like the Cellular Guardian, however with out the preliminary tools cost, the Energetic Guardian is price contemplating.
- MGMove: This model new smartwatch-style medical alert gadget has voice-to-text messaging.
Medical Guardian buyer critiques
One factor to notice is that Medical Guardian does have some unfavourable critiques on trusted third-party evaluation websites.
On Trustpilot, Medical Guardian has a median buyer ranking of 1.2 out of 5. Most complaints expressed problem with acquiring refunds and frustration with nonresponsive customer support. Nevertheless, of the roughly 700 critiques, about 75% of consumers rated the corporate as “Glorious” or “Nice.”
The corporate’s ranking on the BBB is analogous, with a median buyer ranking of 1.14 out of 5, although they’re an accredited enterprise and maintain an A+ ranking on the service, that means that the corporate responds to and resolves all complaints in a well timed method. Complaints additionally targeted on problem acquiring refunds and receiving passable customer support. Once we reached out to the corporate for remark, a consultant from Medical Guardian mentioned that “we work very laborious to take care of our A+ ranking by responding to and resolving all complaints as rapidly as doable,” each on Trustpilot and BBB. The consultant additionally clarified that “the decrease [customer] ranking” on the BBB web page “is an open discussion board/dialogue board of feedback which carry much less weight within the true BBB scores.” The consultant as a substitute inspired us to learn critiques on the corporate’s Google or Amazon pages, the place the corporate has a ranking of 4.3 out of 5 and 4 out of 5, respectively.
Learn extra in our Medical Guardian evaluation.
Purchase a Medical Guardian alert system at Medicalguardian.com or name 800-775-4041.
